To report complaints against auto drivers for not accepting short distance rides (or any rides), asking for more than the meter fare, not using a meter or faulty meters, intentionally taking longer routes, sexual assault or harassment, taking other passengers along the way, carrying more passengers than allowed capacity, stopping at bus stands or other similar complaints of serious nature.

Process flow

• 1. Complaints can be lodged directly to the Bangalore Traffic Police on
•  
• Bangaloretrafficpolice.gov.in 
• 080-25588444(IVRS facility)
• 080-25588555(IVRS facility)
• 080-22943381(for up to 6pm)
•  Or write to,
•  
• Address:
• The Automation Enforcement Centre
• 13^th Floor Pub, M.G Road,
• Bangalore-560 001
• Time Taken: Immediate
•  
• 2. The Process to be followed is :
•  
• In case of refusal to ply, commuters can send an SMS to 52225 in the following format:
• AUTO <SPACE> REF <SPACE> AUTO NO. <SPACE> LOCATION <SPACE> TIME OF REFUSAL
• In case of overcharging, commuters can send an SMS to 52225 in the following format:
• AUTO <SPACE> OVR <SPACE> AUTO NO. <SPACE> LOCATION <SPACE> TIME OF REFUSAL
•  
• 3. After the SMS is sent, the complaint is registered in the server, after which a notice is generated and sent to the owner of the autorickshaw. He then has to pay a fine of Rs. 100.

Documentation required (Information required)

• 1. Driver’s license number and/or vehicle number of the auto
• 2. Name of the Auto driver

Do remember: (Important points: Checklist)

• 1. To call and make your complaint as soon as possible
• 2. To note down the driver’s details as soon as you get into the auto and the license plate of the vehicle in case the drivers refuses you a ride.

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Department / Organisation: Bangalore Traffic Police

Contact person: Bangalore traffic police helpline 080-25588444/555 and 080-22943030/131