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How to complain against auto-rickshaw drivers / meter tampering
February 02, 2012
To report complaints against auto drivers for not accepting short distance rides (or any rides), asking for more than the meter fare, not using a meter or faulty meters, intentionally taking longer routes, sexual assault or harassment, taking other passengers along the way, carrying more passengers than allowed capacity, stopping at bus stands or other similar complaints of serious nature.
Process flow (with ideal number of days indicated for each process)
1. Complaints can be lodged directly to the Bangalore Traffic Police on
Website: Bangalore Traffic Police
Phone numbers:
080-25588444(IVRS facility)
080-25588555(IVRS facility)
080-22943381(for up to 6pm)
Or write to,
Address:
The Automation Enforcement Centre
13th Floor Pub, M.G Road,
Bangalore-560 001
Time Taken: Immediate
2. The Process to be followed is :
In case of refusal to ply, commuters can send an SMS to 52225 in the following format:
AUTO <SPACE> REF <SPACE> AUTO NO. <SPACE> LOCATION <SPACE> TIME OF REFUSAL
In case of overcharging, commuters can send an SMS to 52225 in the following format:
AUTO <SPACE> OVR <SPACE> AUTO NO. <SPACE> LOCATION <SPACE> TIME OF REFUSAL
3. After the SMS is sent, the complaint is registered in the server, after which a notice is generated and sent to the owner of the autorickshaw. He then has to pay a fine of Rs. 100.
Documentation required
1. Driver’s license number and/or vehicle number of the auto
2. Name of the Auto driver
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Department / Organisation: Bangalore Traffic Police
Contact person: Bangalore traffic police helpline 080-25588444/555 and 080-22943030/131
Location: Find your local Traffic Police Station on the map
Website: Bangalore Traffic Police
Do remember:(Important points: Checklist)
1. To call and make your complaint as soon as possible
2. To note down the driver’s details as soon as you get into the auto and the license plate of the vehicle in case the drivers refuses you a ride.
Related information:
In the news
Action taken against errant auto drivers
Web sites
SMS @excessfare <AUTO_NUM> to 9243342000
Text: kiirti {message} to 56677 or E-mail: contact@kiirti.org
Phone: 0512-302-6888
General links
To report excess fares and complaints against auto drivers:
Quick Guide to revised auto fares
Bumpy Tales
Auto Mafia
Helplines:
Auto complaint numbers : BTP / 52225
24 BTP Hotline : 25588444 / 25588555
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